Competitors and Freshworks Alternatives Of 2022

There are a number of Freshworks alternatives on the market that offer a similar suite of tools for customer relationship management (CRM). Some of theseFreshworks alternatives include Zoho CRM, HubSpot Sales CRM, and Pipedrive. Each of these CRM platforms offer a different set of features and price points that may be better suited for your business needs.

In this article, we will take a closer look at each of these three Freshworks alternatives to help you decide which one is right for you.

Competitors and Alternatives to Freshworks

  • Zendesk.
  • Zoho.
  • Salesforce.
  • Microsoft.
  • ServiceNow.
  • Oracle.
  • SugarCRM.
  • SAP.

There are many Freshworks alternatives on the market today. Some of the most popular include Zendesk,, and Salesforce Service Cloud. These platforms offer similar features and functionality to Freshworks, making them ideal for businesses that are looking for a change.

desk Alternative Zendesk is a popular CRM software that offers a number of features similar to Freshworks. These features include ticketing, live chat, Knowledge Base, and reports.

Zendesk also integrates with a number of third-party applications, making it a versatile option for businesses. Salesforce Service Cloud is another popular alternative to Freshworks. This platform provides customers with a self-service portal, knowledge base, case management, and reporting tools.

Service Cloud also offers integration with Salesforce’s sales and marketing products.


If you’re looking for a simple, effective and affordable customer support software, Freshdesk is definitely worth considering. It’s packed with features to help you provide excellent customer service, including a self-service knowledge base, ticketing system, call center integration and more. Plus, it’s easy to use and has a great price point.


What is Zendesk? Zendesk is a cloud-based customer service platform that enables organizations to provide excellent customer service. It offers a suite of tools that helps companies manage their customer support operations, including ticketing, self-service, knowledge base, and more.

Why Use Zendesk? There are many reasons why organizations choose to use Zendesk. First and foremost, it is an excellent tool for managing customer support operations.

It offers a wide range of features that can help companies streamline their workflows and improve their efficiency. Additionally, Zendesk is highly scalable, so it can easily accommodate the needs of growing businesses. And finally, it integrates with a number of third-party applications (such as Salesforce), which makes it even more powerful and versatile.

How Does Zendesk Work? Zendesk works by providing organizations with a central platform for managing all of their customer support operations. This includes everything from creating and managing tickets to tracking customer satisfaction levels.

Additionally, Zendesk provides businesses with a self-service knowledge base where customers can find answers to common questions or issues. Overall, Zendesk is an extremely valuable tool for any organization that wants to provide excellent customer service.


HubSpot is a platform for inbound marketing and sales. It helps companies attract visitors, convert leads, and close customers. HubSpot offers a suite of tools to help businesses grow their online presence and get more traffic from search engines.

The company was founded in 2006 by Brian Halligan and Dharmesh Shah, two MIT graduates who were looking for a better way to market and sell software products. Since its inception, HubSpot has become the leading platform for inbound marketing and sales. The company now serves over 18,000 customers in more than 90 countries.

HubSpot has been named one of the fastest growing companies in America by Inc. magazine five times, and it was recently named the second most innovative company in the world by Forbes. If you’re looking to grow your business online, HubSpot is a great place to start. The platform offers everything you need to get started with inbound marketing and sales, including tools for website design, SEO, social media, email marketing, lead generation, and more.


Zoho is a cloud-based productivity suite that includes a variety of applications, such as word processing, spreadsheets, presentations, databases, and more. Zoho is similar to other productivity suites like Microsoft Office and Google Docs, but with some key differences. For one, Zoho offers a much more comprehensive set of features than either of its competitors.

Additionally, Zoho has a very user-friendly interface that makes it easy to use even for those who are not familiar with productivity suites. Finally, Zoho integrates with a number of third-party applications and services, making it even more versatile.

Freshworks Products

Freshworks products are a set of tools designed to help businesses be more productive and efficient. The Freshworks suite includes a CRM, an email marketing tool, a live chat tool, and a project management tool. Each of these tools is designed to help businesses streamline their operations and improve customer satisfaction.

The Freshworks CRM is a cloud-based customer relationship management system that helps businesses manage their customer data. The CRM includes features such as contact management, lead management, opportunity tracking, and sales forecasting. The Freshworks email marketing tool helps businesses create and send newsletters, promotional emails, and transactional messages.

The live chat tool allows businesses to provide real-time support to their customers. And the project management tool helps businesses plan and track their projects. Freshworks products are available in both free and paid versions.

The free version of the Freshworks suite includes the CRM, the email marketing tool, the live chat tool, and the project management tool. The paid version of Freshworks includes all of these tools plus additional features such as unlimited storage, priority support, custom branding, and integration with third-party applications. Whether you’re a small business or a large enterprise, Freshworks has a product that can help you be more productive and efficient.

To learn more about Freshworks products, visit our website or contact us today.


Salesforce is a customer relationship management (CRM) software that enables organizations of all sizes to better understand and manage their customer relationships. It provides users with a 360-degree view of their customers, helps sales and marketing teams work together more efficiently, and gives managers visibility into the performance of their teams. Salesforce also offers a wide range of features for customizing the CRM software to meet the specific needs of an organization.

Gartner Freshworks

If you’re looking for a comprehensive guide to all things Freshworks, look no further than this Gartner blog post. From an overview of the company and its products to in-depth analysis of theFreshworks platform, this post has it all. Whether you’re considering Freshworks for your business or are already using the platform, this post is a valuable resource.

You’ll learn about Freshworks’ features, pricing, and integrations, as well as get insights into how the platform can help you improve your customer relationships.

Freshworks Zendesk

If you’re looking for a customer support software, you may have come across Freshworks and Zendesk. Both are popular choices, but which one is the best for your business? In this blog post, we’ll compare Freshworks vs. Zendesk to help you make a decision.

When it comes to features, both Freshworks and Zendesk offer a wide range of options. However, Freshworks has some unique features that set it apart from Zendesk. For example, Freshworks offers AI-powered chatbots and a visual workflow builder.

These features can save your team time by automating tasks and simplifying complex workflows. In terms of pricing, Freshworks is more affordable than Zendesk for small businesses. However, if you need all the bells and whistles offered by both platforms, the price difference is negligible.

Overall,Freshworks is the better value for your money. When it comes to customer support, both platforms offer excellent service. However, Freshworks has an edge over Zendesk because it offers 24/7 phone support in addition to email and lives chat support.

This means that you can always reach someone if you have an issue with the platform. The bottom line is that both Freshworks and Zendesk are great customer support software options. If you’re on a budget or need certain unique features, go with Freshworks.

Otherwise ,Zendesk is a solid choice as well .

Freshworks Alternatives


Who is the Competitor of Freshworks?

There are many Freshworks competitors out there, and it can be hard to know who to choose. Here is a list of some of the top Freshworks competitors:

  • Zendesk
  • Salesforce Service Cloud
  • Kayako

Is Freshworks Better Than Salesforce?

Salesforce and Freshworks are two of the most popular CRM (customer relationship management) software on the market. They both offer a wide range of features and benefits that can help businesses streamline their sales and customer service processes. So, which one is better?

There is no simple answer to this question as it depends on the specific needs of each business. However, we can compare some of the key features of each platform to help you make a decision. Salesforce offers more comprehensive sales force automation capabilities than Freshworks.

It has a robust set of tools for managing leads, opportunities, accounts, and contacts. It also provides powerful reports and dashboards that give you insights into your sales pipeline and performance. In addition, Salesforce integrates with many third-party applications (such as email marketing and accounting software) to provide an even more comprehensive solution.

Freshworks, on the other hand, offers a more user-friendly interface than Salesforce. It is also less expensive and comes with a free trial period so you can try it out before committing to a subscription. Freshworks also offers some unique features such as social media monitoring and gamification (rewarding users for achieving certain goals).

However, it lacks some of the advanced features offered by Salesforce, such as lead scoring and forecasting. So, which CRM platform is right for your business? If you need a comprehensive solution with all the bells and whistles, then Salesforce is probably your best bet.

However, if you’re looking for a cheaper option that is still packed with features, then Freshworks could be worth considering.

Is Freshworks a Competitor to Salesforce?

Salesforce and Freshworks are both CRM (customer relationship management) software. They are both used to manage customer data, automate sales processes, track leads and opportunities, and more. However, there are some key differences between the two software.

Salesforce is a much larger and more well-known company than Freshworks. It was founded in 1999 and went public in 2004. Salesforce has over 150,000 customers and employs over 30,000 people worldwide.

In comparison, Freshworks was founded in 2010 and has around 10,000 customers. Salesforce offers a more comprehensive suite of products than Freshworks. For example, Salesforce has its own marketing automation software (Marketing Cloud), e-commerce platform (Commerce Cloud), service desk software (Service Cloud), and more.

In contrast,Freshworks focuses mainly on CRM applications such as sales force automation (SFA), customer support & ticketing system, live chat, etc. Another key difference is that Salesforce uses a subscription model while Freshworks uses a freemium model. This means that with Salesforce you have to pay for access to all features and functionality regardless of how many users you have.

With Freshworks however, you can use the basic features for free but if you want access to premium features then you need to pay per user/per month . So overall while both companies offer CRM software solutions , there are some key distinctions which make them different competitors in the market place .

How is Freshworks Different from Salesforce?

Salesforce is a popular CRM (customer relationship management) software. Freshworks is a newer company that offers similar CRM software, as well as other business software products. So, how do these two companies compare?

For starters, Salesforce tends to be more expensive than Freshworks. Salesforce also has more features and integrations than Freshworks. However, some people prefer the simpler interface of Freshworks.

Additionally, Freshworks offers a free forever plan for up to 10 users, while Salesforce does not have a free plan. When it comes to features, both Salesforce and Freshworks offer contact management, opportunity tracking, lead tracking, and automation. However, Salesforce has more features overall including task management, campaign management, quotes & invoicing, knowledge base & community management, live chat support, and AI-powered sales insights.

Meanwhile, Freshworks offers help desk & ticketing support and customer satisfaction surveys in addition to its core CRM features. As far as integrations go, both companies offer integration with popular productivity suites like Google Workspace/G Suite and Microsoft Office 365. However, Salesforce has many more integrations overall including social media platforms (Twitter), email marketing platforms (Mailchimp), webinar platforms (GoToWebinar), eCommerce platforms (Shopify), accounting platforms (QuickBooks Online), and live chat platforms (Zendesk).

MeanwhileFreshbooks integrates with only a handful of third-party applications outside of the productivity suites mentioned above.

HubSpot vs Freshworks – Which One is Better ?


There are many Freshworks alternatives available on the market. However, not all of them are created equal. Some are more expensive than others and some don’t offer the same features as Freshworks.

Here is a list of some of the best Freshworks alternatives:

  • Zendesk
  • Salesforce Service Cloud
  • HubSpot Sales
  • Groove
  • pipeDrive

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