Top Alternatives to Five9
- Genesys Cloud CX.
- Talkdesk.
- NICE CXone.
- UJET.
- Aircall.
- CloudTalk.
- 3CX.
- RingCentral MVP.
In the market for a new cloud-based contact center solution? Five9 is a popular option, but it’s not the only one. Here are four Five9 alternatives to consider.
When it comes to contact center software, there are a lot of options out there. Five9 is a popular choice, but it’s not the only one. Here are five Alternatives to Five9 that you may want to consider for your business:
- Zendesk Talk – Zendesk Talk is a cloud-based call center software that offers features like automatic call distribution, caller ID, and real-time reporting. It’s easy to set up and use, and it integrates with a number of other Zendesk products. Pricing starts at $19/month per agent.
- Freshcaller – Freshcaller is another cloud-based call center software that offers features like automated call routing, IVR (interactive voice response), and call recording. It also has a robust API for integration with other systems. Pricing starts at $15/month per agent.
- RingCentral Contact Center – RingCentral Contact Center is an on-premises call center software that offers features like automatic call distribution, skills-based routing, and omnichannel support. It’s scalable and customizable, making it ideal for businesses of all sizes. Pricing starts at $75/month per agent.
Talkdesk
Talkdesk is a cloud-based call center software that helps businesses improve their customer support operations. It offers a wide range of features such as call routing, automatic call distribution, caller ID, call recording, and more. Talkdesk also provides a mobile app for agents to use while on the go.
Aircall
If you’ve ever used a phone, chances are you’ve used Aircall. Aircall is the world’s leading VoIP call center software. It’s used by companies of all sizes, from small businesses to enterprise organizations.
Aircall is a cloud-based solution that offers features like call recording, automatic call distribution, and caller ID.
8X8
An 8×8 is a type of wood shed that is commonly used to store garden tools and other outdoor equipment. This shed is made from eight-foot by eight-foot lumber and usually has a pitched roof. The shed can be placed on any level surface, such as a concrete pad or gravel base.
Zoom Workforce Optimization
Zoom provides the most comprehensive and easy-to-use workforce optimization solution in the market. It offers a complete set of tools to help organizations manage their remote workforce more effectively and efficiently. With Zoom Workforce Optimization, organizations can:
- Automate time tracking and attendance management – Monitor employee productivity with real-time activity reports
- Optimize scheduling and resource utilization
- Communicate and collaborate more effectively with employees Zoom Workforce Optimization is the perfect solution for organizations of all sizes that are looking to improve their remote workflows. Request a demo today to see how Zoom can help your organization optimize its workforce!
Nice Cxone
If you’re looking for an affordable yet feature-rich VoIP PBX system, the Cxone from Nice is a great option. This all-in-one system includes everything you need to get started with VoIP, and can be easily expanded as your business grows.
Here’s a closer look at some of the features that make the Cxone a great choice for small businesses:
Affordable price: The Cxone is very competitively priced, making it a great option for small businesses on a budget.
Easy to install and use: The system is easy to set up and use, so you’ll be up and running in no time. There’s no need to hire an expensive IT consultant to get started.
Feature-rich: Despite its low price, the Cxone includes many features that are typically only found on more expensive systems. These include auto attendant, call recording, voicemail, call waiting, caller ID, three-way calling, and more.
Flexible: The system is highly scalable and can be easily expanded as your business grows.
You can add additional lines or handsets as needed without having to replace the entire system.
Twilio
What is Twilio?
Twilio is a cloud communications platform as a service company based in San Francisco, California. Twilio allows software developers to programmatically make and receive phone calls and text messages using its web service APIs.
The company has also added video calling, VoIP, and two-factor authentication into its repertoire.
Why use Twilio?
The main reason to use Twilio is for its ease of use.
Setting up an account and getting started with the API is very simple, and there are numerous code samples and helper libraries available to get you started quickly. But the true power of Twilio comes from its ability to scale. Whether you’re building a simple app or a complex system, Twilio can handle it.
And if you need more features or capacity, they’re just a phone call or email away.
How does it work?
From their website: “With Twilio’s Programmable SMS API you can send and receive text messages around the world.”
You first need to create a new project in your console to get started then set up your environment variables with your Account SID (found on your dashboard) and Auth Token (found under settings). After that’s all set up, choose your desired language below and follow the instructions!
Avaya
Avaya is a global provider of business communications and collaboration systems, providing unified communications, contact centers, networking and services to companies of all sizes around the world.
Founded in 2000, Avaya is headquartered in Santa Clara, California, with offices and partners worldwide.
Today’s businesses are looking for new ways to improve communication and collaboration within their organizations.
Avaya provides solutions that helps businesses achieve these goals by unifying communications, enhancing team collaboration, and improving customer service. By integrating voice, video, data, and mobile applications into a single platform, Avaya helps businesses increase productivity, reduce costs, and deliver a better customer experience.
In addition to its industry-leading solutions portfolio, Avaya offers professional services and support to help businesses maximize their investment inAvaya technology.
8X8 Contact Center
If you’re considering an 8×8 contact center solution for your business, you’ve come to the right place. This guide will provide detailed information about 8×8’s features, benefits, and pricing.
8×8 is a leading provider of cloud-based VoIP and contact center solutions.
Their platform is feature-rich and offers a wide range of integrations, making it a great choice for businesses of all sizes.
Some of the key features of 8×8’s contact center solution include:
Virtual Hold: This feature allows customers to be placed on hold in a virtual queue so they don’t have to wait on the phone.
This is especially useful during peak call times.
Automatic Call Distribution (ACD): ACD ensures that calls are routed to the best available agent based on skillset, location, and other factors. This helps improve customer satisfaction by ensuring that calls are handled by the most qualified agent possible.
Reporting and Analytics: 8×8’s reporting and analytics tools give you insights into how your contact center is performing. You can identify areas of improvement and track Key Performance Indicators (KPIs) such as Average Handle Time (AHT) and First Call Resolution (FCR).
Integrations: 8×8 integrates with popular CRM platforms like Salesforce and Zendesk, making it easy to manage customer interactions across multiple channels.
They also offer an API so you can integrate their solutions with custom applications.
Pricing: 8×8 offers two pricing plans for their contact center solution – Essentials and Enterprise. Essentials starts at $45 per user/month while Enterprise starts at $65 per user/month.
Both plans include unlimited calling minutes within the U.S., Canada, Puerto Rico, Guam, U.S Virgin Islands, France Metropolitan Regions, Ireland Metropolitan Regions, Italy Metropolitan Regions , Netherlands Metropolitan Regions , Spain Metropolitan Regions , United Kingdom Landlines , United Kingdom Mobile Numbers .
Who Competes With Five9?
In the contact center industry, there are a few major competitors to Five9. These include 8×8, Inc., Cisco Systems, Inc., and Genesys Telecommunications Laboratories, Inc. All of these companies offer cloud-based solutions for contact centers.
8×8 is a provider of VoIP and unified communications solutions. Their contact center offerings include features like omnichannel support, automatic call distribution, interactive voice response (IVR), and workforce management.
Cisco is a networking company that offers a variety of products and services related to communications and networking.
Their contact center solution, Cisco Unified Contact Center Enterprise (UCCE), includes features like automatic call distributors (ACDs), IP telephony, and customer relationship management (CRM) integration.
Genesys is another provider of cloud-based customer experience solutions. They offer omnichannel support, AI-powered engagement capabilities, and robust reporting and analytics tools.
What Type of Software is Five9?
Five9 is a cloud contact center software that helps businesses manage customer interactions through phone, email, chat, and social media. It offers features such as automatic call distribution, caller ID, call recording, and voicemail. Five9 also provides a CRM integration to help businesses track and manage customer data.
How Much Does Five9 Software Cost?
If you’re looking for a call center software, you may be wondering how much Five9 software costs. In this blog post, we’ll give you an overview of the pricing for Five9 so that you can make an informed decision about whether it’s the right fit for your business.
Five9 offers three different pricing plans: Basic, Professional, and Enterprise.
The Basic plan starts at $25 per agent per month and includes all of the essential features such as automatic call distribution, caller ID, call recording, and more. The Professional plan starts at $50 per agent per month and adds advanced features such as omnichannel routing, skills-based routing, and real-time analytics. Finally, the Enterprise plan is customized based on your specific needs and comes with additional features such as API access and 24/7 support.
To get started with Five9, you can sign up for a free trial which gives you access to all of the features for 14 days. After that, you’ll need to choose a paid plan in order to continue using the software. Overall, Five9 is a great option for businesses of all sizes who are looking for a comprehensive call center solution.
Does Five9 Use Aws?
Yes, Five9 uses AWS. Five9 is a cloud-based contact center software company. Its products are designed to help businesses manage customer interactions across various channels, including phone, email, web chat, and social media.
Five9’s products are built on top of Amazon Web Services (AWS). This allows the company to offer a wide range of features and functionality to its customers. For example, Five9 can leverage AWS’s compute power to provide real-time reporting and analytics tools for its customers.
Additionally, Five9 can take advantage of AWS’s storage capabilities to store customer data securely in the cloud.
Overall, using AWS gives Five9 a lot of flexibility when it comes to offering new features and functionality to its customers. It also allows the company to keep its costs down, as it doesn’t have to invest in its own infrastructure.
Five9 Review – Top Features, Pros & Cons, and Alternatives
Conclusion
There are a few companies that provide similar services to Five9. Some of these companies are: 8×8, Vonage, RingCentral, Jive, and Fuze. All of these companies offer VoIP services (Voice over IP), which is a type of phone service that uses the internet instead of a traditional phone line.
These companies also offer cloud-based call center software, which is a type of software that allows businesses to manage their customer calls and support operations from a central location. Each of these alternatives has its own set of features and pricing plans, so it’s important to compare them before choosing one.